Privacy Policy
1. Introduction
Naka Gambia Company Limited (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website at www.nakagambia.com (the “Platform”) and any services offered through it.
By using the Platform, you consent to the collection and use of your information as described in this Privacy Policy.
2. Information We Collect
We may collect the following types of information:
Information you provide directly:
• Name, email address, phone number, and business details when you register a listing or create an account;
• Payment information when you purchase a premium listing or make a transaction through our shop;
• Messages and enquiries submitted through contact forms or live chat;
• Booking details when you use our taxi and transport booking service.
Information collected automatically:
• IP address, browser type, and device information;
• Pages visited, time spent on the Platform, and referring URLs;
• Cookies and similar tracking technologies (see Section 7 below).
3. How We Use Your Information
We use your information for the following purposes:
• To provide, maintain, and improve the Platform and its services;
• To process transactions, payments, and bookings;
• To display your business listing to other Platform users;
• To respond to your enquiries and provide customer support;
• To send you service updates, notifications, and relevant communications;
• To analyse Platform usage and improve user experience;
• To detect, prevent, and address fraud, abuse, or security incidents;
• To comply with our legal obligations under the laws of The Gambia.
4. Sharing Your Information
We do not sell your personal information to third parties. We may share your information with:
• Service providers who assist us in operating the Platform, including our hosting provider, payment processors, and technical support partners, under appropriate confidentiality obligations;
• Transport providers when you make a taxi or transport booking, to the extent necessary to fulfil the booking;
• Law enforcement or regulatory authorities where required by law or to protect the rights, property, or safety of Naka Gambia, our users, or the public.
5. Data Storage and Security
Your information is stored on secure servers hosted by Hostinger. We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse, including SSL encryption, secure authentication, and regular security monitoring.
While we take reasonable steps to protect your information, no method of transmission over the internet is completely secure. We cannot guarantee absolute security of your data.
6. Data Retention
We retain your personal information for as long as necessary to provide the services you have requested, comply with our legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we delete or anonymise it securely.
7. Cookies
The Platform uses cookies and similar technologies to enhance your browsing experience, analyse Platform traffic, and support certain features. Cookies are small text files placed on your device by your browser.
We use the following types of cookies:
• Essential cookies: Required for the Platform to function correctly, including session management and security;
• Analytics cookies: Used to understand how visitors use the Platform, helping us improve performance and content;
• Functional cookies: Enable features such as live chat and booking functionality.
You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of the Platform.
8. Your Rights
You have the following rights regarding your personal information:
• The right to access the personal information we hold about you;
• The right to correct inaccurate or incomplete information;
• The right to request deletion of your personal information, subject to our legal obligations;
• The right to object to or restrict certain uses of your information;
• The right to withdraw consent where processing is based on consent.
To exercise any of these rights, please contact us using the details in Section 10 below.
9. Third-Party Links
The Platform may contain links to third-party websites. This Privacy Policy does not apply to those websites. We encourage you to review the privacy policies of any third-party sites you visit.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify users of material changes by updating the effective date at the top of this page. Your continued use of the Platform after any changes constitutes your acceptance of the updated Policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
Naka Gambia Company Limited
Bertil Harding Highway, Kotu, KMC, The Gambia
Email: info@nakagambia.com
Telephone: +220 375 0097
Website: www.nakagambia.com